Here you will find the answers to the most frequently asked questions. Should you not find the answer you are looking for, please do get in touch.
What are the delivery charges for orders from the Online Shop?
Our delivery charges are weight based and location based. Prices vary on your location and size of order. We currently supply products to the Republic of Ireland, Northern Ireland and mainland UK.
Which payment methods are accepted in the Online Shop?
We currently accept payment by cheque or through secured Paypal. Please note that cheques must clear before we begin the design process for your requested piece(s).
How long will delivery take?
Once payment has cleared we begin the process. Average waiting time is between 2-3 weeks. Should you need a large order, delivery time may increase. We would contact you in this instance.
How secure is shopping in the Online Shop? Is my data protected?
We hold no sensitive payment data. That is done through Paypal. And we do not share any of your other information, physical or email address etc with any other parties.
What exactly happens after ordering?
If the order is straightforward, we will begin the design process right away. Should you have a special request, eg: a breakfast set with specific designs on each piece we would contact you to discern what you require on each piece and then begin the design process. Check out our Process page on how we go about creating your unique piece.
Do I receive an invoice for my order?
Yes, you will receive an order statement as soon as you place your order. Check your junk folder in your email account if the invoice does not appear in your main inbox. Many email software programs will send new contacts to your junk folder.
What happens as result of courier breakage?
We take every care in packaging our pottery; however on the unlikely event that any of your order breaks in postage, take photo the day of delivery and email it to us and we will replace the broken piece.